FortiCare Services Overview
At Fortinet, we put a lot of care into making sure our customers are satisfied with our products and Sup.. Our FortiCare Sup. offerings are specifically designed to provide you with the Sup. you need for all Fortinet products and services no matter where in the world you are.
Support and Adv. Services
With FortiCare Services, you can rest assured that your Fortinet security infrastructure is performing at its absolute best and protecting your critical assets and data. FortiCare Services includes both Sup. Services and Adv. Services.
FortiCare Sup. Services
FortiCare Sup. Services give you global Sup. on a per-product basis. By subscribing to these services, you'll receive a timely response to any technical issue as well as complete visibility on ticket resolution progress.
All FortiCare Sup. Services Incl. firmware Upg., access to the Sup. portal and associated technical resources, reporting on technical incidents (via the web, chat, and telephone), as well as a HW return option.
FortiCare 8x5 Service
Get access to technical Sup. via the web portal, online chat system, and telephone, including return and replace for HW failures. You'll also have fast and easy written access to technical Sup. requests.
FortiCare 24X7 Service
If you need ‘round-the-clock access to mission-critical Sup. services, the 24x7 Service will meet your requirements. You'll get access to technical Sup. 365x24x7 as well as Adv. replacement service for HW failures.
FortiCare 360 Adv. Security Sup. and Cloud Subscr. Services
FortiCare 360 Adv. Services Technical Sup. is a “pound of prevention,” combining Fortinet’s cloud-based analytics with premium Sup. to enable organizations to take a more proactive approach to the rapid detection and remediation of current and potential security and performance issues associated with the FortiGate and FortiWifi devices to avoid breaches and downtime. Equipment misconfiguration contributes to a majority of all security breaches and nearly half of all network downtime. To combat this, FortiCare 360 provides:
- 24x7x365 “Advanced Services” Technical Support
- Ongoing monitoring of FortiGate/Wi-Fi health and environmental statistics
- Proactive health checks and automated alerts of potential security and performance events and issues
- Personalized and comprehensive Mth Dev. reports
- Best practice advice and guidance from Adv. Services Engineers for optimal performance
- Mth notification of malware events observed
FortiCare Premium RMA Service is designed to minimize downtime. There are three options:
- Next-day Delivery: Parts are delivered the day following RMA approval by Fortinet Sup..
- 4-Hour Courier: Parts are delivered on-site 24 hours a day, 7 days a week within 4 hours of RMA approval by Fortinet Sup..
- 4-Hour On-site Engineer: Parts are delivered on-site with an engineer, 24 hours a day, 7 days a week within 4 hours of RMA approval by Fortinet Sup..
FortiCare Secure RMA Service allows for non-return of an appliance for those customers with strict rules and requirements for physical data protection.
Confezione:
Peso Lordo: 10 Kg
Dimensioni Lorde: 100x300x200 mm
Tutti i prezzi sono comprensivi di IVA.
Il Listino è in EURO, salvo se diversamente indicato. Marchi e i nomi di prodotti sono registrati dai rispettivi titolari. Dati a cura del Fornitore. Non possiamo essere ritenuti responsabili per eventuali errori o refusi presenti. Prodotti, versioni, prezzi, termini e garanzie sono soggetti a cambiamenti senza preavviso. In ogni rapporto di fornitura valgono le Condizioni Generali di Vendita. Prezzi aggiornati in tempo reale.